Last Updated: 06/06/2026

At FibrePros, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and services.

Who We Are

FibrePros provides telecommunications, Starlink installation, data cabling, networking, and related technology services throughout Newcastle, Maitland, Lake Macquarie, Cessnock, Hunter Valley, and surrounding regions.

Information We Collect

We may collect personal information including:

• Name
• Phone number
• Email address
• Property address
• Service enquiry details
• Information provided through contact forms
• Information provided during service bookings
• Communications between you and FibrePros

We may also collect non-personal information such as:

• Website usage data
• Browser type and device information
• IP address
• Pages visited on our website
• Referring websites

How We Use Your Information

We may use your information to:

• Respond to enquiries and quote requests
• Schedule and perform services
• Communicate regarding appointments and projects
• Provide customer support
• Improve our website and services
• Send important service-related updates
• Meet legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

Cookies & Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors interact with the website.

These technologies may collect information such as:

• Pages viewed
• Time spent on the website
• Device and browser information
• General geographic location

You may disable cookies through your browser settings; however, some website functionality may be affected.

Third-Party Services

FibrePros may use third-party providers to support our website and business operations, including:

• Website hosting providers
• Analytics providers
• Email and communication platforms
• Payment processing services

These providers may collect or process information on our behalf in accordance with their own privacy policies.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Disclosure of Information

We may disclose personal information where:

• Required by law
• Necessary to provide our services
• Required to protect our legal rights
• Authorised by the customer

Access & Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate or outdated.

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

FibrePros is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

FibrePros

Website: fibrepros.com.au

Email: contact@fibrepros.com.au

Service Areas: Newcastle, Maitland, Lake Macquarie, Cessnock, Hunter Valley, and surrounding regions.